I. General Provisions
1. According to the relevant laws and regulations of the People's Republic of China on three packages of products, Grand Won fully protects the rights and interests of consumers, strictly abides by relevant standards, provides perfect service guarantee for consumers, and solemnly undertakes to implement the policies of installation, commissioning, replacement, maintenance and warranty of products.
2. Primary and secondary cities are scheduled to provide door-to-door service within 48 hours, and remote areas are scheduled to provide door-to-door service.
3. There is no reason to return the machine for seven days (e-commerce limited platform), replace it for 30 days (due to quality problems), and guarantee the whole machine for one year (from the date of product purchase).
4. Unified national hotline for consultation, repairs and complaints 400-9955-512, Wechat Public Number "Broadcasting News Business Conference Flat", providing 7*8 hours hotline service throughout the year (except for national statutory holidays).
II. Installation and commissioning policies
1. Grand Won will provide you with the first free service of general installation and commissioning in China (except Hong Kong, Macao and Taiwan). If you need to carry out secondary and multiple installation/removal services, you will need to charge additional fees accordingly.
2. Grand Won does not provide special installation services in principle. For the special wall with glass, marble, porcelain and hollow wall, the special installation methods such as flat roof suction hoisting and hoisting, if you need relevant installation services, Grand Won will provide assistance, and the corresponding cost will be calculated separately according to the actual occurrence.
3. If you buy the mobiles brackets, hangers and other accessories of the non-news conference panel for installation, or if you specify the installation method to have installation hidden trouble, you still insist on the installation after prompting, you need to sign the corresponding exemption agreement, because of the hidden trouble of the installation method or the damage or personal injury caused by the use of the non-news conference panel hanger, Grand Won No liability.
4. In the installation and debugging of the panel, if you need spare parts (such as routers, connection cables, etc.) which are not provided by the whole machine, please purchase them in advance. If there is no fault in the panel of the panel, the panel of the panel of the panel of the panel of the panel of the panel of the panel of the panel of the panel of the panel of the panel of the panel of the panel of the panel of the panel of the panel of the panel of the panel of the panel of the panel of the panel of the panel of the panel of
5. During the repairing period, because of the upgrade of GrandWon system, software optimization and other operation matters not mentioned in the manual, and from a technical point of view you can not complete them independently, the service personnel need to debug at home again. GrandWon provides free service.
6. If you have related problems after signing and receiving the equipment, please contact Grand Won for professional open-box, installation and debugging services. You can make an appointment through the Wechat Public Number "Guangwen Business Conference Flat" or the service hotline 400-9955-512. Grand Won advocates that you install and debug by online guidance, or the regional distribution representatives guide you on-site. Line installation and debugging.
7. In the process of installation and debugging of the panel, please click on the'unauthorized'button to activate the registration code of the panel according to the self-service process.
III. Return and Change Policies
1. Return, change time limit and time stipulation: From the next day of receipt, if you buy in Grand Won authorized business platform, you can return the switch for 7 days without reason. If you buy in Grand Won regional sales representatives or distribution offices, due to functional failure or quality problems of equipment, Grand Won authorized service providers test and confirm that it is non-human-caused. Commodity quality problems can be changed or repaired within 30 days (including 30 days).
2. Logistics fees (round trip) incurred by refunding and changing machines without reason for 7 days of non-quality problems shall be borne by the purchaser, deducted directly from the payment, or paid by the customers themselves, and shall ensure that the fuselage of the equipment shall not be scratched or worn, including but not limited to man-made damage, missing or damaged packaging, missing or damaged random spare parts.
3. Grand Won provides 30-day faulty switching service which is not caused by personal reasons of customers. On the contrary, due to personal reasons of customers, customers are responsible for and bear the related costs. It can provide paid maintenance and fixed-loss service through Wechat public number "Guangwen Business Conference Flat" or service hotline 400-9955-512.
4. If your equipment needs to be switched due to quality problems, or if there is no reason to return the application for switching, please give feedback through the Wechat Public Number "Guangwen Business Conference Tablet" or the service hotline 400-9955-512. The customer service center will designate relevant personnel to meet the demand.
IV. Maintenance and Warranty Policy
1. The warranty period of the whole machine is one year, calculated from the date of purchase of the equipment. The scope and contents of the warranty include:
1) Damage caused by improper use, maintenance and storage, including, but not limited to, operational errors, handling drops, mobiles bumps, incorrect use of non-native parts;
2) Faults or damages arising from the transformation, decomposition and assembly of products;
3) If the warranty period has exceeded, or the model of the warranty certificate does not conform to the model of the repaired product or is altered;
4) Damage caused by force majeure.
5. If there are any faults in the process of using your products, please submit a report for repair through the Wechat Public Number "Guangwen Business Conference Flat" or the service hotline 400-9955-512. After receiving the demand, the customer service center will immediately forecast the price according to the fault phenomenon, and finally generate the order and maintenance according to the actual situation, and the maintenance cost will be measured according to the actual cost.
V. Other Notes
1. In any case, the direct or indirect hidden loss caused by the failure or damage of products related to androids systems and PC components (e.g. hardware, memory, etc.) is the exemption scope of Grand Won's original plant. The loss includes, but is not limited to, the loss caused by the damage or loss of information, data and records, and any other issues related to androids systems and PC timeliness. Loss of customs clearance.
2. Accessory products (wireless screen, smart pen, mobiles bracket, conference camera, etc.) are guaranteed for one year, but do not provide door-to-door service.
3. This policy applies to the publicity conference tablets sold and used in China (except Hong Kong, Macao and Taiwan).
4. When the provisions of this policy are in conflict with national or local laws, the law shall be taken as the standard. Within the limits of the law, this policy shall be taken as the standard.
Service Hotline:
13902976795
